Shipping & Processing

Please allow 5-7 business days for processing.
Once your order is complete, your package will be shipped via USPS priority mail which typically takes 1-4 business days. Shipping timelines are estimates and could potentially run into delays especially around the holidays. 

You will receive a shipping confirmation email or SMS text as soon as the label is created for your order, however, the tracking status of your shipment may take up to 72 hours once a label has been created. 

Once the package leaves our shop, unfortunately delivery is out of our hands. We cannot offer a refund or replace items for missing or stolen packages. If your package is missing through USPS, please reach out to them at (800) 275-8777. 

We will replace items that have been damaged during shipment if photographic proof of damage is submitted to rusticraleigh@gmail.com within 7 days of delivery.

Returns

Custom orders are not eligible for returns unless the product design was not the one approved by the buyer. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging and returned within 7 days of your purchase. To complete your return, we require a receipt or proof of purchase. Please send an email at Rusticraleigh@gmail.com to initiate the return process with a photo of your item and a description of the item.

Refunds 
If the return is approved your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 7 business days.

​

Cancelations

Orders may be canceled within 24 hours. 

Return Shipping 

To return your product, mail your product to: 5508 Millrace Trail, Raleigh, NC 27606

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.